Can we customize Welcome Gifts with our community’s branding?
Yes. Each project is personalized with your community’s logo, colors, graphics, and selected design elements. Our creative studio prepares the artwork and production files based on your branding and approved requirements.
Is there a minimum order quantity for physical Welcome Gifts?
Yes. The minimum order is 10 items. You can choose different Welcome Gift options and place additional orders whenever your community needs them, without committing to large inventories.
Do we need to pay the setup fee again when reordering?
No. Your approved designs and production files are retained for future orders. Reorders using existing designs do not require another setup fee. Significant redesigns or new custom requirements may involve additional charges.
How long does production take?
Production timelines depend on product selection, order quantity, and our current studio schedule. All physical Welcome Gifts are prepared in our US-based studio, and estimated production and delivery timelines are confirmed before your order is finalized.
Can residents access QRious Cards without an NFC keychain?
Yes. QRious Cards can be opened through a QR code or direct link on a compatible device. Community managers can share access through emails, printed materials, welcome letters, or community announcements. No app installation is required.
Can community information be updated after the initial setup?
Yes. Community information and digital content can be updated without replacing physical Welcome Gifts or QR codes, provided the access link remains unchanged. Standard technical support is included with your active subscription, while additional creative work, major content changes, or redesigns may be quoted separately.
What happens if we want to upgrade to another package?
You can request an upgrade as your community’s needs evolve. Existing designs and compatible digital content can be reused, while additional setup work and subscription adjustments are quoted according to the new package.
How do we receive a personalized quote?
Contact our team with your community’s name, preferred package, estimated quantity of Welcome Gifts, and any special requirements. We will prepare a personalized proposal outlining the project scope, pricing, and estimated production timeline.
Does the NFC keychain provide permanent access to digital content?
NFC keychains and QR codes provide convenient access to your community’s digital experience while the corresponding subscription remains active. Access to QRious Cards and Explore & Play Zone depends on the selected package and its subscription status. Physical Welcome Gifts remain yours regardless of subscription status.
How are subscriptions billed?
All Welcome Home packages require a 12-month subscription, paid annually in advance. A one-time setup fee applies to the initial customization and configuration of your community’s selected solution. Physical Welcome Gifts are purchased separately according to your order requirements.